Patron Information
CONTACTING YOUR SYMPHONY:
Long Beach Symphony Administrative Offices & Box Office
249 E. Ocean Blvd., Suite 200
Long Beach, CA 90802
Phone: (562) 436-3203 • email: [email protected]
Box Office Hours: M – F 10:00 AM – 5:00 PM and 9:00 AM – 12:00 PM day of concert.
Please contact Florita Davis, Manager of Sales at (562) 436-3203 ext.1 for more information.
CONCERT TICKETS CANNOT BE REFUNDED OR EXCHANGED
All ticket sales are final, no refunds or exchanges. Before purchasing tickets, please carefully review your event and seat selection. Contact our Box Office at (562) 436-3203 if you have questions.
Subscriber ticket exchanges are a benefit exclusively for subscribers. Subscribers have the benefit of exchanging subscription tickets without added fees. Tickets may be exchanged between series, subject to availability and must be completed before the final concert of the current season. For more information on Subscriber ticket exchanges, please contact our Box Office at (562) 436-3203.
VENUES & DIRECTIONS
Both the Terrace Theater and Long Beach Arena are in the Performing Arts Center of the Long Beach Convention and Entertainment Center:
300 E. Ocean Blvd
Long Beach, CA 90803
Take the 710 Long Beach Freeway South to the end (Shoreline Drive) and follow the signs to the Convention Center. Doors open 90 minutes prior to concert time.
BAG CHECK
Please be prepared to have your bags visually checked by security upon entry. This security measure ensures the safety of our patrons and is now implemented as part of the Performing Arts Center’s policy.
PARKING
Parking is $20 per vehicle. The Center’s parking attendants direct patrons to the best available parking space. If applicable, state if handicapped parking is needed to the first available attendant.
PLANNING YOUR CLASSICAL SERIES EVENING
Pre-Concert Talks: Join us for a half-hour discussion, one-hour prior to concert time. This conversation will focus on the evening’s program, bringing the composer(s) and the music to life.
Safety Protocols are based on the City’s health department and CDC recommendations and updates will be shared if/when applicable.
Late Seating: Concerts begin promptly at the time advertised. Out of respect to the onstage musicians and other concertgoers, latecomers will be seated at appropriate pauses at the discretion of management. No ticket refunds or adjustments will be made.
Lobby Music: Ensembles will perform for your listening enjoyment in the lobby prior to the concerts.
Concessions: Snacks and beverages are available for purchase in the Terrace Theater lobby before the concert and during Intermission. Patrons are able to enjoy the concert while sipping on a beverage purchased at the venue.
Hearing & Mobility Impaired Access: Assisted listening system devices are available at the Patron Services desk in the Lobby of both the Terrace Theater and the Arena.
Wheelchair access is available to restrooms and seat locations in both the Terrace Theater and the Arena.
PLANNING YOUR POPS SERIES EVENING
Picnicking/Concessions: Full-service concession stands are available in the Long Beach Arena. Concertgoers are also permitted to bring their own picnic dinners or to pre-arrange for catering. Doors open at 6:30 PM for your convenience. A catering list is provided in your Pops packet, or you may find one on our website www.LongBeachSymphony.org.
Safety Protocols: COVID protocols are based on the City’s health department and CDC recommendations and updates will be shared as changes are implemented.
Bag/Cooler Checks: ALL personal items and picnics entering the arena for ticketed events will be visually searched prior to entry. Any prohibited items found at security will need to be returned to vehicles or disposed of. For a full list of prohibited items visit www.LongBeachSymphony.org/about-us/long-beach-arena-security-measures/.
Emergency Phone Calls: The emergency phone number for the Beverly O’Neill Performing Arts Center is (562) 499-7525. Please make sure the party calling can state whether they are in the Terrace Theater or the Arena.
It’s never too late to order additional tickets. Just give us a quick call and we’ll help you with your ticket needs. Remember when ordering tickets, please indicate any special needs so we may assist you to the best of our ability.